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Refunds & Re-Shipping FAQ

What should I do if my package doesn’t arrive when it is expected?

Order information may not appear in the tracking system until the shipment reached your destination country, so sometimes it may show you “Tracking details not found” or “Pre-Shipment”.

Please allow 5 to 7 business days after receiving your shipping confirmation email to track your shipment. We’ll send you a tracking notification by email once your tracking number is live.

COVID-19 Impacts

The virus has caused lots of weird stuff to happen worldwide with logistics, especially things that are shipped out of India, Singapore. Some packages get delivered in just 10 business days, some in a few weeks, some – in 1-2 months even for orders sent from the same location on the same day.

During the COVID crisis tracking updates may not be available at all – postal providers optimize and speed-up their operations worldwide by skipping package scanning.

Please use your local postal provider website for more accurate tracking updates.

👉 USPS Tracking for US orders
👉 Australia Post for packages dispatched to Australia from India (EMxxxxxxxxxIN)
👉 Singapore Post for packages dispatched to Australia from Singapore (LTxxxxxxxxxSG)
👉 Royal Mail for packages dispatched to the UK from Singapore (LTxxxxxxxxxSG)
👉 ParcelForce for packages dispatched to the UK from India (EMxxxxxxxxxIN)

COVID-19 Update

What Is Your Tracking Number?
  • EMxxxxxxxxxIN (EMS Express) – Doesn’t require a signature upon delivery;
  • LTxxxxxxxxxSG (Singapore Post) – Doesn’t require a signature upon delivery;
  • RMxxxxxxxxxIN (Registered Airmail India Post) – Doesn’t require a signature upon delivery. NOT trackable all the way but passes customs easily;
We Always Use The Easiest Route Possible

We ship all orders via the fastest and shipping method available at this moment. We reserve the right to change the delivery method you have selected to ensure your package is delivered as soon as possible and successfully clears at customs. Sometimes, due to delays at customs in India, we may change the Express shipping option (available only from India) to Regular or Standard delivery from Singapore LTxxxxxxxxxSG, so that your parcel will successfully pass through customs in Singapore and will be delivered to your door faster than Express from India.

In addition, Express EMS parcels have a greater chance of being detained at customs. For this reason, we ship bulk orders by Registered Airmail (not trackable) as parcels with the following tracking numbers RMxxxxxxxxxIN attract less attention from customs officers. Packages containing many modafinil tablets are being shipped from Singapore ONLY via the Standard shipping option to avoid any delays at customs.

Refund & Re-Shipping Policy

We want to make sure you have a positive experience with us. Most of our deliveries go smoothly, but if there’s a problem with a product, our refund policy assures that buyers satisfied with the product they ordered, or always get their money back.

You can use our 100% money-back guarantee when:

  • You don’t receive an item within 30 days; We temporarily increase this period to 90 days due to the COVID-19 crisis
  • You receive an item that doesn’t satisfy your needs.

Please note that we offer re-shipments only (no refunds) if you provide an invalid shipping address, or if you do not accept or pick up the order after a failed delivery attempt.

If your package is delayed or misplaced by the postal or courier services, we will re-send your order for free on request or refund your payment.

  • Please check our tracking tool to ensure that the delivery is overdue before taking the next step.
  • Inform us of the non-delivery. Our first step will be to follow up on your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.
How Can I Track My Package?

Regardless of the origin country we have sent your package (India or Singapore), you can always trace the full path of the order with your local parcel tracking service. The tracking information typically becomes available on the local websites once your package reaches the destination country.

  • Go to your local parcel tracking service;
  • Enter your tracking number (e.g. LTxxxxxxxxxSG)
  • Get tracking results. See how it works 

Please note that shipments sent via Regular Airmail (RMxxxxxxxxxIN) are NOT trackable all the way and do not require a signature.

Useful Links

Please use your local postal provider website for more accurate tracking updates.

👉 USPS Tracking for US orders
👉 Australia Post for packages dispatched to Australia from India (EMxxxxxxxxxIN)
👉 Singapore Post for packages dispatched to Australia from Singapore (LTxxxxxxxxxSG)
👉 Royal Mail for packages dispatched to the UK from Singapore (LTxxxxxxxxxSG)
👉 ParcelForce for packages dispatched to the UK from India (EMxxxxxxxxxIN)

Failed Delivery Attempt?

Example of tracking information

Please note that total delivery time (usually 7-12 business days) = shipping time (usually 7-10 business days) + customs clearance time (usually 1-2 business days).

My package has just been updated at a failed delivery attempt, how do I rearrange delivery? What if my order fails to arrive, missing, not delivered, or gets lost in the post? Can you resend my order?

Failed Delivery Attempt

Please proceed to your local postal service provider website 🇺🇸 USPS, 🇬🇧 Royal Mail, or 🇦🇺 Australia Post ASAP for the delivery arrangement or if you have any questions regarding the delivery process. You may arrange redelivery by using the Schedule a Redelivery feature on the USPS website or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed within 5 days then it will be returned to the sender.

Returned to Sender

However, if your package doesn’t arrive owing to an error on behalf of the postal services, or was returned to sender, we will re-ship your order for free if it has not yet been received 30 days after dispatch. Alternatively, you can opt for a refund. 

Should you have any redelivery-related inquiries, please contact us.

Lost or Missing Package

Fortunately, there’s not much chance of your order getting lost – only about 0.2% of packages disappear in the postal system.

Order information may not appear in the tracking system until the shipment reaches your destination country, so sometimes it may show you “Pending” or “Tracking does not exist”. Please allow 5 to 7 business days after receiving your shipping confirmation email to track your shipment. We’ll send you a tracking notification by email once your tracking number is live.

COVID-19 Impacts

The virus has caused lots of weird stuff to happen worldwide with logistics, especially things that are shipped out of India, Singapore. Some packages get delivered in just 10 business days, some in a few weeks, some – in 1-2 months even for orders sent from the same location on the same day.

During the COVID crisis tracking updates may not be available at all – postal providers optimize and speed-up their operations worldwide by skipping package scanning.

Please use your local postal provider website for more accurate tracking updates.

👉 USPS Tracking for US orders
👉 Australia Post for packages dispatched to Australia from India (EMxxxxxxxxxIN)
👉 Singapore Post for packages dispatched to Australia from Singapore (LTxxxxxxxxxSG)
👉 Royal Mail for packages dispatched to the UK from Singapore (LTxxxxxxxxxSG)
👉 ParcelForce for packages dispatched to the UK from India (EMxxxxxxxxxIN)

COVID-19 Update

Refund & Re-Shipping Policy

We want to make sure you have a positive experience with us. Most of our deliveries go smoothly, but if there’s a problem with a product, our refund policy assures that buyers satisfied the product they ordered, or always get their money back.

You can use our 100% money-back guarantee when:

  • You don’t receive an item within 30 days; We temporarily increase this period to 90 days due to the COVID-19 crisis
  • You receive an item that doesn’t satisfy your needs.

Please note that we offer re-shipments only (no refunds) if you provide an invalid shipping address, or if you do not accept or pick up the order after a failed delivery attempt.

If your package is delayed or misplaced by the postal or courier services, we will re-send your order for free on request or refund your payment.

  • Please check our tracking tool to ensure that the delivery is overdue before taking the next step.
  • Inform us of the non-delivery. Our first step will be to follow up on your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.
 

We split bulk orders into several packages and ship them separately every 5 – 7 days to avoid any issues at customs and to reduce instances of entire shipments being confiscated and destroyed.

However, if your package doesn’t arrive owing to an error on behalf of the postal services, or was returned to sender, we will re-ship your order for free if it has not yet been received 30 days after dispatch. Alternatively, you can opt for a refund. Should you have any redelivery-related inquiries, please contact us.

If the order you received from us is incomplete or contains products you did not order, please contact us. If your order was incorrectly packed, we will send the correct or missing product as quickly as possible.

COVID-19 Impacts

The virus has caused lots of weird stuff to happen worldwide with logistics, especially things that are shipped out of India, Singapore. Some packages get delivered in just 10 business days, some in a few weeks, some – in 1-2 months even for orders sent from the same location on the same day.

During the COVID crisis tracking updates may not be available at all – postal providers optimize and speed-up their operations worldwide by skipping package scanning.

Please use your local postal provider website for more accurate tracking updates.

👉 USPS Tracking for US orders
👉 Australia Post for packages dispatched to Australia from India (EMxxxxxxxxxIN)
👉 Singapore Post for packages dispatched to Australia from Singapore (LTxxxxxxxxxSG)
👉 Royal Mail for packages dispatched to the UK from Singapore (LTxxxxxxxxxSG)
👉 ParcelForce for packages dispatched to the UK from India (EMxxxxxxxxxIN)

COVID-19 Update

Our guarantee applies to all orders placed on Repslove.co no matter what method of payment you choose. We issue refunds by Bitcoin & Credit Card. No matter what payment method you choose, your satisfaction is guaranteed!

Still Have Questions?Contact us!

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