If you have any problems receiving your package, we will reship once at our expense.
- Customer is responsible for providing the correct shipping address.
- Customer is responsible for any international taxes or duties to be paid.
- We ship packages as a “Gift” with low value so most countries don’t charge any import taxes.
- All shipments are shipped directly from our warehouse in Hong Kong.
- You will receive the tracking information via email and SMS.
- It could take up to 5 days for the courier to update their website with tracking details for your shipment.
- Depending on the country, the package might be delayed for customs clearance.
Customs clearance is an obligatory procedure for all the goods crossing a border between countries. The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may therefore experience a delay in receiving your items. While we make the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through the US, the UK, the EU, Australia & Canada customs smoothly), individual countries have different criteria. In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we will reship it for free or give you a full refund if preferred. We also split bulk orders or large quantities into several packages and ship them separately every 3-5 days in order to avoid any issues at Customs.
Generally, our items arrive within 7 to 15 days of purchase for any destination worldwide. We are sure most of the countries we will deliver within 4-7 days
When you buy an item, we will then contact you within 48 hours of your order to provide you with a tracking number. This is why it is so important to give accurate contact information, especially telephone numbers and email addresses. If you are not at home when the item is delivered, the courier will leave a notice and you can then go and pick up your package at the nearest post office.
We guarantee our shipping, which means that we promise that the item you have ordered will arrive undamaged, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.
Please use the steps below to help calculate how long it will take to receive your order.
The time it takes to prepare your item(s) to ship from our warehouse.
The Time for your item(s) to travel from our warehouse to your destination.
TOTAL TIME TO RECIEVE YOUR ORDER
Processing Time: Up to 3 business days
Shipping Time: Between 7 – 10 business days
Some items may have longer processing times depending on the volume of orders. Time-frames may increase during particularly busy periods.
The world is divided into 4 different zones according to the shipping cost to each country or region. Use the Zone lists below to determine which zone your country or region is in and determine the cost of shipping to your country or region.
Zone 1: United States of America / Europe ( Belgium, Netherland, Luxembourg, Italy, Germany (Stop) / United Kingdom / Austria / Denmark / Finland / Portugal / Switzerland / Sweden / Spain / Greece / Norway / Bulgaria / Cyprus / Lithuania / Malta / Slovakia / Poland / Hungary / Czech republic / Romania / France/ San Marino / Brunei / Malaysia / Singapore / Taiwan / Philippine / Thailand / South Korea
Zone 2: Canada / Macau / Japan / Australia / New Zealand / Cambodia / Laos / Vietnam / Indonesia
Zone 3: Mexico / Andorra / Iceland / Greenland / Gibraltar / Canary Island / Bahrain / Iran / Qatar / Kuwait / Jordan / UAE / Turkey / Iraq / Israel / Lebanon / Oman / Saudi Arabia / Sudan / Syria
Zone 4: Congo / The Democratic Republic of Cote D’ivoire (Ivory Coast) / Burkina Faso / Guinea Bissau / Liberia / Mali / Nigeria / Sierra Leone / Central African Republic / Egypt / Ethiopia / Kenya / South Africa / Uganda / Eritrea / Benin / Congo / Gabon / Ghana / Togo / Tunisia / Zambia / Bhutan / Bangladesh / Myanmar(Burma) / Fiji / Sri Lanka / India / Pakistan / Venezuela / Panama / Honduras / Dominica / Chile / Costa Rica/ Dominican Republic / Peru(stop) / Trinidad & Tobago / Brazil (You need a risk) / Cuba, Jamaica / Uruguay (Stop) / Argentina(Stop) / Anguilla / Antigua / Aruba / Barbados / Belize
NOTE: If your country or region is not mentioned in the above mentioned Zones, please feel free to contact us, we would send you the quotes and detail by email.